I have that same problem. Although I have been told my Acer that the shell is the same as many of there laptops, but the facilities arent. So we dont get bluetooth. Although, I am annoyed as on the acer website under this model the drivers are there for it! Ive downloaded them of course, and do they work? Of course they dont!! I feel robbed......... as one of the reasons I bought this in the first place was because of that. My score is 5/10!