I have the same problem. Also tried some additional things like restarting the printer, discharging the power cable for about 30 seconds. Nothing so far helped. Also no error message on the desktop
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Found solution for my problem hope yrs is same
Turn the printer around, open the back of the printer, might be a little fiddley, you need to drop down the back panel and look inside there and you will probably find a very small bit of paper that when you take it out will be A4 sheet jammed.