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Megabit Modem CRA-C User Manual 69
TECHNICAL ASSISTANCE
PairGain Technical Assistance is available 24-hours-a-day, 7-days-a-week by
contacting PairGain’s Customer Service Engineering group at one of the
following numbers:
Telephone: (800) 638-0031
(714) 832-9922
Fax: (714) 832-9924
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday -
Friday, excluding holidays), technical assistance calls are normally answered
directly by a Customer Service Engineer. At other times, a request for
technical assistance is handled by an on-duty Customer Service Engineer
through a callback process. This process results in a callback normally within
30 minutes of initiating the request.
World-Wide Web
PairGain product, company, and application information can be found at
http://www.pairgain.com using any Web browser.
FTP
PairGain Management Information Bases (MIBs) are available using the
Internet at ftp.pairgain.com, use:
•
FTP ftp.pargain.com
login using anonymous as you log-in name
use guest or your e-mail address as you user password
enter cd snmp/rex/mibs
•
get pgrexmib.txt