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124 Agilent E6474A User’s Guide
6 Get Assistance, if You Need It
Returning the System for Service
The instructions in this section explain how to properly package
the system for return to Agilent Technologies.
Warranty repair
If the system is still under warranty or is covered by an Agilent
Technologies maintenance contract, it will be repaired under
the terms of the warranty or contract. If the system is no longer
under warranty or is not covered by an Agilent Technologies
maintenance plan, Agilent Technologies will notify you of the
cost of the repair after examining the unit.
When a system is returned to Agilent Technologies for servicing,
it must be adequately packaged (see “Preparing the system for
shipping" on page 125) and have a complete description of the
failure symptoms attached.
When describing the failure, please be as specific as possible
about the nature of the problem. Include copies of additional
failure information (such as receiver or computer failure
settings, data related to system failure, and error messages)
along with the system being returned.
NOTE
Please notify Agilent Technologies before returning your system for
service. Any special arrangements for the system can be discussed at this
time. This will help Agilent Technologies repair and return your system as
quickly as possible.