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8 Agilent E6474A User’s Guide
To run the tutorial 95
After the Tutorial 95
Online Help 96
Accessing Online Help 96
Using Online Help 98
6 Get Assistance, if You Need It 101
Troubleshooting your E6474A system 102
Device communication problems 102
Setting an iDEN phone’s baud rate 103
Changing a Sagem phone’s operating mode 103
Toshiba phone power-up issues 104
Verifying your System 106
Test 1 - Receiver testing using a signal generator 106
Test 2 - Receiver testing by measuring a known channel 112
Test 3 - Receiver testing by measuring the noise floor 114
Test 4 - GPS receiver testing 116
Test 5 - Phone testing using a test call 117
Online Frequently Asked Questions 119
Updating E645xx Receiver Firmware 120
Replacement firmware security key 122
Contacting Customer Support 123
Technical telephone assistance 123
Numbers to call 123
Returning the System for Service 124
Warranty repair 124
Preparing the system for shipping 125