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16
Warranty Information
continued
Obtaining
service
To obtain service for your 5 Port 10Base-T Hub, follow this
procedure:
1 Note the serial number and date of purchase of the
hub. (The serial number is located on the top, interior
surface of the hub’s front panel.)
2 Contact APC Customer Support at the phone number
or address on the back cover of this manual.
3 Be prepared to provide a description of the problem.
A technician will help solve the problem over the
phone, if possible, or will give you a return material
authorization (
RMA
) number.
4 If the hub is under warranty, repair or replacement is
free of charge. If the warranty has expired, there will
be a nominal charge for repair or replacement.
5 Pack the hub carefully in its original packaging, if
possible. Do not use polystyrene beads for packing.
Damage sustained in transit is not covered under the
warranty. Enclose a letter in the package with your
name, address,
RMA
number, a copy of the sales
receipt, daytime phone number, and check (if applica-
ble).
6 Mark the
RMA
number clearly on the outside of the
shipping carton. The service center will not accept
any materials without this marking.
7 Return the hub by insured, prepaid carrier to the
address given to you by APC Customer Support.