Filter
Top Products
Broadband Automatic Disconnect Switch User Manual 13
Troubleshooting, Service, Contact, Warranty and Regulatory Information
Troubleshooting, Service, Contact, Warranty and Regulatory Information
Troubleshooting
Use this chart to solve minor installation and operation problems. Refer to the APC Web, site www.apc.com
with complex problems.
Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years
from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective
products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered
and proof of date and place of purchase. This warranty does not apply to equipment that has been damaged by accident, negligence, or
misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly
registered the product within 10 days of purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit
limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment,
loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise.
Problem and/or Possible Cause Solution
Unit is on and the 220 V Normal LED is not illuminated
The unit is not wired properly. Check that the input and output wiring are not reversed.
The circuit breaker is tripped. Reset the circuit breaker.
The 220 V power is outside the specified
limits.
Check that the 220 V power is within specified limits. Refer to Specifications in this
manual.
Unit is on and the Local 63 V Fault LED is illuminated
The unit is not connecting power to the cable
system.
Check that the coax connections are not reversed.
Check that the FRP/FLM output is within specified limits. Refer to Specifications in
this manual.
Secondary unit will not switch to Remote power when the Test button is pressed
Remote power system is not functioning. This is normal operation. Verify that the Remote power system is working.
Primary unit is indicating Remote power
Primary unit was powered up after the
secondary unit.
This is normal operation. Press the Reset button on the secondary unit to transfer
power to the primary unit.
The primary FRP/FLM output is not within specified limits. Refer to Specifications in
this manual.