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14 Broadband Automatic Disconnect Switch User Manual
Troubleshooting, Service, Contact, Warranty and Regulatory Information
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
– Note the model number of the unit, the serial number, and the date purchased. If you call APC
Customer Support, a technician will ask you to describe the problem and attempt to solve it over
the phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
– If the unit is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web
site for country specific instructions.
3. Pack the unit in its original packaging. If this is not available, refer to the APC Web site for information
about obtaining a new set.
– Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
4. Mark the RMA# on the outside of the package.
Return the unit by insured, prepaid carrier to the address given to you by Customer Support.
Contact APC
Refer to the APC Web site, www.apc.com. Select the appropriate country from the country selection field, and
select the Support tab at the top of the web page.
Regulatory Agency Approvals and Radio Frequency Warnings
Entire contents copyright © 2004 by American Power Conversion Corporation. All rights reserved. Reproduction in whole or in part
without permission is prohibited.
APC, Smart-UPS, and PowerChute are registered trademarks of American Power Conversion Corporation. All other trademarks are the
property of their respective owners.
FCC Compliance Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with
the instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case users will be required to take whatever measures may be necessary to correct the
interference at their own expense.
®
LISTED 42C2
E95463