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User’s Guide
Troubleshooting and Maintenance 5-5
Paper Jam
Paper jams may occur for several different reasons including: incorrect forms loading, form
thickness adjustment set too close, or form out of specification. Check the value of the
features that may affect form thickness adjustment: horizontal gap, vertical gap, heavy forms,
and adjust form gap.
To clear a paper jam:
1. Turn the printer off.
2. Manually rotate the Form Thickness Adjustment Knob counterclockwise so that the
printhead is the maximum distance away from the platen.
3. Open the Access Cover.
4. For tractors: Paper that has not reach the platen may be removed by opening the
tractors and pulling the paper straight down.
5. For cut sheet: Paper that has not reached the platen can be dislodged by pressing Park
and/or Line Feed and by the paper straight out.
6. Carefully, remove all paper fragments. Make certain no paper fragments are left on the
platen, ribbon guide, or paper sensor. Make certain ribbon and guide are factory
approved and are in the correct position and not twisted.
7. Close the Access Cover.
8. Turn the printer power on. When the power is switched on, the printer resets the
carriage and checks the paper path. The printer will indicate a paper out condition if
paper needs to be reloaded.
9. Reload paper as necessary.
10. The form thickness adjustment will automatically reposition for normal operation.