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User's Guide
viii Preface
Factory Service
If you suspect that your printer needs service, first contact the Dealer that
sold you the printer. The Dealer will ask you for the printer's model
number and serial number, the date you purchased the printer, and an
explanation of the problem. In the event that your Dealer is unable to
help you and the warranty period is in effect, contact AMT Datasouth,
4216 Stuart Andrew Blvd. Charlotte, NC 28217, phone 800-476-2450 and
press 4 for the Technical Support Department. Be ready to provide the
name of the Dealer that you contacted, the printer's model number and
serial number, the date you purchased the printer, and an explanation of
the problem.
If the AMT Datasouth Technical Support Representative is unable to
solve the problem on the phone, you will be issued a Return Materials
Authorization number (RMA number) and an address where to ship your
printer for service. You must write the RMA number on the outside of
the printer's shipping carton so that AMT Datasouth will accept the
printer when it arrives at the Service Center. You must also enclose a
copy of your purchase receipt or some other proof of the date of original
purchase. You must send your printer prepaid and with adequate insur-
ance to the supplied address. If the printer is repaired under the terms of
the warranty, AMT Datasouth will prepay transportation charges back to
your location, provided that this location is within the continental United
States; otherwise, you must pay transportation and insurance charges in
both directions.
YOU MUST USE THE ORIGINAL PACKING MATERIAL TO SHIP
YOUR PRINTER; OTHERWISE, A CHARGE WILL BE INCURRED
FOR REPACKAGING.
User's Guide
viii Preface
Factory Service
If you suspect that your printer needs service, first contact the Dealer that
sold you the printer. The Dealer will ask you for the printer's model
number and serial number, the date you purchased the printer, and an
explanation of the problem. In the event that your Dealer is unable to
help you and the warranty period is in effect, contact AMT Datasouth,
4216 Stuart Andrew Blvd. Charlotte, NC 28217, phone 800-476-2450 and
press 4 for the Technical Support Department. Be ready to provide the
name of the Dealer that you contacted, the printer's model number and
serial number, the date you purchased the printer, and an explanation of
the problem.
If the AMT Datasouth Technical Support Representative is unable to
solve the problem on the phone, you will be issued a Return Materials
Authorization number (RMA number) and an address where to ship your
printer for service. You must write the RMA number on the outside of
the printer's shipping carton so that AMT Datasouth will accept the
printer when it arrives at the Service Center. You must also enclose a
copy of your purchase receipt or some other proof of the date of original
purchase. You must send your printer prepaid and with adequate insur-
ance to the supplied address. If the printer is repaired under the terms of
the warranty, AMT Datasouth will prepay transportation charges back to
your location, provided that this location is within the continental United
States; otherwise, you must pay transportation and insurance charges in
both directions.
YOU MUST USE THE ORIGINAL PACKING MATERIAL TO SHIP
YOUR PRINTER; OTHERWISE, A CHARGE WILL BE INCURRED
FOR REPACKAGING.