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User's Guide
6-10 Solving Problems
Correcting Printer Errors
Printer errors occur when the printer is unable to continue printing due to a
malfunctioning printer component.
This error message appears when printer logic detects defective memory
during a printer memory test. Memory tests occur at power up and when
you select the Memory test on the Setup menu. When this error message
appears, the ### in the message is replaced by the number of the socket
containing the bad memory.
Corrective action: You must replace the memory chip in the indicated
socket. Contact your Service Representative for assistance. If this mes-
sage displays during the Setup menu Memory test, you may be able to
clear the message and return to the Setup menu by turning the Select-dial.
This error message appears when the printer is unable to detect the car-
riage at the home position due to a jammed ribbon, dirty carriage shaft, or
malfunctioning carriage home sensor.
Corrective actions:
99
99
9 Try replacing the ribbon cartridge with another (refer to Replacing
the Ribbon Cartridge in the Cleaning and Maintenace section).
99
99
9 If the error recurs, try cleaning the carriage shaft (refer to Cleaning
the Main Carriage Shaft in the Cleaning and Maintenance sec-
tion).
99
99
9 If the error still recurs, the carriage home sensor or tripping tab needs
to be adjusted or replaced. Contact your Service Representative for
assistance.
MEMORY ERROR ###
CARRIAGE ERROR
User's Guide
6-10 Solving Problems
Correcting Printer Errors
Printer errors occur when the printer is unable to continue printing due to a
malfunctioning printer component.
This error message appears when printer logic detects defective memory
during a printer memory test. Memory tests occur at power up and when
you select the Memory test on the Setup menu. When this error message
appears, the ### in the message is replaced by the number of the socket
containing the bad memory.
Corrective action: You must replace the memory chip in the indicated
socket. Contact your Service Representative for assistance. If this mes-
sage displays during the Setup menu Memory test, you may be able to
clear the message and return to the Setup menu by turning the Select-dial.
This error message appears when the printer is unable to detect the car-
riage at the home position due to a jammed ribbon, dirty carriage shaft, or
malfunctioning carriage home sensor.
Corrective actions:
99
99
9 Try replacing the ribbon cartridge with another (refer to Replacing
the Ribbon Cartridge in the Cleaning and Maintenace section).
99
99
9 If the error recurs, try cleaning the carriage shaft (refer to Cleaning
the Main Carriage Shaft in the Cleaning and Maintenance sec-
tion).
99
99
9 If the error still recurs, the carriage home sensor or tripping tab needs
to be adjusted or replaced. Contact your Service Representative for
assistance.
MEMORY ERROR ###
CARRIAGE ERROR