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SBP20K Series User Manual10
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a.Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
b.Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this
is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c.If the unit is under warranty, the repairs are free.
d.Service procedures and returns may vary internationally. Refer to the APC Web site for country
specific instructions.
3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.
a.Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
b.For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
c.Internal batteries may remain connected in the XLBP during shipment, (if applicable, not all units
have XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two
years from the date of purchase. APC will repair or replace defective products covered by this warranty.
This warranty does not apply to equipment that has been damaged by accident, negligence or
misapplication or has been altered or modified in any way. Repair or replacement of a defective product
or part thereof does not extend the original warranty period. Any parts furnished under this warranty may
be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The
product may be registered at the APC Web site, www.apc.com.