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990-0253A, Revision 2 6/99 10
Service
If the UPS requires service do not return it to the dealer! Follow these steps:
1. Use the Troubleshooting sections of this manual and the UPS User’s Manual to eliminate common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common problem!
3. If the problem persists, call customer service or visit the APC Internet Website (www.apcc.com).
4. Note the model numbers and serial numbers of the UPSs and the Redundant Switch and the date(s) purchased. A technician will
ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a
Return Merchandise Authorization Number (RMA#).
5. If the Redundant Switch is under warranty, repairs are free. If not, there is a repair charge.
6. Pack the Redundant Switch in its original packaging. If the original packing is not available, ask customer service about obtaining
a new set.
7. Pack the Redundant Switch properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in
transit is not covered under warranty.
8. Include a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number,
and a check (if necessary).
9. Mark the RMA# on the outside of the package.
10. Return the Redundant Switch by insured, prepaid carrier to the address given to you by Customer Service.
APC Contact Information
USA/Canada. …………….
Mexico……………………
Brazil …………………….
Worldwide ………………
1.800.800.4272
292.0253 / 292.0255
0800.12.72.1
1.401.789.5735
Internet and
Tech Support
http://www.apcc.com
Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of
purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under
warranty you must obtain a Returned Material Authorization (RMA) number from customer support (see the Service section of the User’s Manual).
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date
and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or
modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of
implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of
data, costs of substitutes, claims by third parties, or otherwise.