Filter
Top Products
How to get help
To obtain service in the United States, you can contact either your
nearest authorized Apple dealer or Apple Computer directly. If
you are in North America, call 800-538-9696 to request the name
of an authorized dealer near you. If you are anywhere else, check
the local telephone directory.
To contact Apple directly, call 800-SOS-APPL (800-767-2775),
Monday through Friday, 8
A.M. to 5 P.M. (Pacific time) to speak to a
Technical Support Engineer. If your PowerBook requires service,
the Technical Suppport Engineer will arrange for your computer
to be picked up at your location, sent to Apple’s centralized repair
facility for repair, and returned to you at any location you specify
in the United States. Apple has established a centralized repair
facility to help you get the best performance from your system.
If you need answers to product questions or information about
product updates, your authorized Apple dealer can help you.
Apple’s technical support organization backs each dealer and
international technical support group with an AppleLink network,
a state-of-the-art on-line information service, to ensure prompt
and reliable assistance. Apple guarantees parts and warranty labor.
(Regulations in each country determine the length of warranty.
Some restrictions may apply, depending on the country of original
purchase.)
If you cannot return to the authorized Apple dealer from whom
you purchased your system, go to the nearest service location. For
the location nearest you, write or call one of the following:
Apple Computer, Inc. Apple Canada, Inc.
Customer Relations 7495 Birchmount Road
20525 Mariani Avenue Markham, Ontario, L3R 5G2
Cupertino, CA 95014-6299 Canada
USA (800) 268-7796/7637
(800) 538-9696
For locations in other countries, either call the Apple
headquarters in your country or write to the United States
address on this page.
Apple also offers service plans. One is the AppleCare Service
Agreement (available in the United States, Canada, and Australia
only), which extends full warranty coverage up to three years.
Your AppleCare contract will be honored at any participating
authorized Apple dealer within the country of purchase—an
added benefit if you relocate.
You can purchase AppleCare at any time, but you may want to
purchase it with your system, or at least before your warranty
expires, to avoid an inspection at your own expense.
230 Chapter 14: Travel, Storage, and Service