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APPENDIX
Appendix E
General Troubleshooting Tips
Most of controller errors are traceable to external factors, such as
conicts with other installed cards, motherboard incompatibility,
bad or incorrectly congured drives, loose cables, improper control-
ler installation, or other installation errors.
To troubleshoot SATA RAID controller problems, try simplifying your
hardware conguration by removing some other devices from the
system and then adding them back one at a time.
Look for the latest information on SATA RAID Controllers as well
as the newest drivers on the ARECA web site at http://www.areca.
com.tw. The following general guidelines are for some specic er-
ror conditions:
Q1: The BIOS Message of the SATA RAID controller never
appears on the screen
Answer:
(1). Ensure the controller is inserted correctly into the PCI slot.
(2). Ensure 3.3 volts are being supplied to the PCI slot.
(3). Check the cabling between the SATA drives or enclosure the
SATA RAID controller.
Q2: How many SATA RAID controllers can be installed into a
computer system?
Answer:
Up to 4 RAID controllers in a system are supported.
Q3: The boot device cannot found
Answer:
Enter the system BIOS setup utility Per manufacture directions and
congure it so that the RAID card volume set is once again select-
ed as the primary boot device (or rst in the boot device list)