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03. Why cannot I upgrade firmware?
If the latest firmware has been copied to the root directory of your Wireless Duo but it doesn’t upgrade automatically,
please make sure if the adaptor is connected to your Wireless Duo.
04. How to reset Wireless Duo?
Please use a pin to press the reset hole for 10 seconds, the system will reset automatically. Reset hole is at the
bottom of Wireless Duo.
05. I cannot connect to my Wireless Duo after firmware updating.
In these situations below, please change setting of your Wireless Duo and connect to your mobile devices manually:
Your Wi-Fi enabled device is connected to other network.
The SSID of your Wireless Duo has been changed.
06. Cannot access Wireless Duo on Mac.
Default format of Wireless Duo is NTFS format, please install the NTFS-access software on Mac.
07. Cannot execute some operation.
Please be noticed that when more than one Wi-Fi enabled device is connecting to Wireless Duo, it turns into multi-
user mode. Under multi-user mode, some operations will be unavailable.
08. Wi-Fi signal is poor or intermittent.
The wireless range of Wireless Duo is limited. Any obstructions, such as walls, metal materials or electronic
appliances between your mobile device and your Wireless Duo may affect the strength of the signal.
09. Wi-Fi signal is poor under multi-user mode.
The more mobile devices connected to your Wireless Duo, the less bandwidth each gets. Please decrease accesses
mobile devices.
10. A song, video or other file won’t play.
Please make sure this file format is supported by Wireless Duo or your mobile device.
11. Why is Wi-Fi mode unavailable while connecting to a computer via a USB cable?
While connected to your computer, Wireless Duo does not broadcast a wireless signal. Therefore you cannot access
it from your mobile device in this state.
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