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1.3
The Customer shall return, freight prepaid, the defective equipment or subassemblies in its original
packaging with the assigned RMA number for repair to the Barco nv, MID Customer support centre (or
an authorised service centre).
1.4
Replacement parts used shall be new or equivalent to new parts for the revision level of the
equipment. A replacement LCD panel will be new or similar run time. The warranty period for the
replacement parts will expire at the same moment as the original warranty period of the equipment.
All parts replaced hereunder and returned to Barco nv, MID (or an authorised service centre) shall
become the property of Barco nv, MID (or the authorised service centre).
1.5
The repaired equipment shall be returned to the Customer, by regular freight, at Barco nv, MID’s
charge.
1.6
Barco nv, MID will replace a product that fails within 90 days after shipment from Barco with a new
one, ensuring color matching in the event of a diagnostic multi head display configuration.
Barco aims to ship the new replacement product within 2 business days after receipt of the Customers
notification in writing.
ARTICLE 2: CONDITIONS PRECEDENT FOR WARRANTY AND ITEMS EXCLUDED FROM
WARRANTY
A. The Warranties shall apply only to the extent the Products or any parts thereof have
(i) been transported and stored at all times in the original packaging in the conditions as specified
by Barco (such as covered and secure location, minimum and maximum temperature, maximum
humidity, …) or, in absence thereof, at least in conditions consistent with generally accepted practice
for this type of products;
(ii) been handled at all times in accordance with Barco's instructions or, in absence thereof, at least
with the care and caution consistent with generally accepted practice for this type of products;
(iii) been installed strictly in accordance with the instructions and directions given by Barco (if and to
the extent the Products have not been installed by Barco or its authorized subcontractors);
(iv) not been subject to any unauthorized access, alteration, modification or repair or attempts
thereto;
(v) been at all times "normally used" for the intended purpose and operated in strict accordance
with the operating instructions set forth in the operating manual of the Product in question and shall
not have been otherwise misused, abused, damaged. For the purpose hereof, "normally used" shall
mean a regular, ordinary and routine usage of the Product in question as intended and/or
recommended by Barco;
(vi) been maintained at all times in accordance with Barco's instructions or, in absence thereof, at
least with intervals and in a manner consistent with generally accepted practice for this type of
products;
B. The warranty described herein shall not include the following:
2.1
Any hardware or software item procured from a source other than Barco nv, MID or their official agent
or distributor and integrated by Customer or a third party into Barco nv, MID supplied equipment.
2.2
Any host configuration not explicitly supported by Barco nv, MID.
2.3
All software installed on the system, whether they are acquired from Barco nv, MID or third party.
An exception is made for software delivered by Barco nv, MID that would prove to be a cause for the