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Chapter 6
6-6
6.1.3.14 03861001-2405/03861001-2406 Borderless printing error
0013-7156
<Cause>
The position where the media is loaded is not suitable for borderless printing.
The received data is not suitable for borderless printing.
<Probable fault location>
Operation method, media, multi sensor, main controller PCB
<Countermeasure>
1) Check the operation method and retry printing.
2) Media check
Check the loaded media. If it is abnormal, retry to load the media.
3) Multi sensor
Check for normal operation. If the operation is abnormal, replace the multi sensor.
4) Replace the main controller PCB
6.1.3.15 03810104-2500/03810101-2501/03810102-2502/03810103-2503/03810112-2504/03810113-2505/03810106-2506/
03810105-2508/03810115-2509/03810107-250A/03810109-250B/03810108-250C No ink error
0013-7168
<Cause>
No ink status was detected in the ink tank.
<Probable fault location>
Ink tank, ink tank unit, or main controller PCB
<Countermeasure>
1) Replace the ink tank.
2) Replace the ink tank unit.
3) Replace the main controller PCB.
6.1.3.16 03830104-2520/03830101-2521/03830102-2522/03830103-2523/03830112-2524/03830113-2525/03830106-2526/
03830105-2528/03830115-2529/03830107-252A/03830109-252B/03830108-252C Ink tank is not installed. ( This error
occurs when the ink tank is replaced.)
0013-7166
<Cause>
When the ink tank was replaced, the closed state of the ink cover was detected with the ink tank removed.
<Probable fault location>
Operation method, ink tank, ink tank cover switch, ink tank unit, or main controller PCB
<Countermeasure>
1) Operation check
Install the ink tank correctly.
2) Visual check
Remove foreign substances from the ink tank contacts and ink tank cover switch if any.
3) Replace the ink tank.
4) Ink tank cover switch
Check for normal operation. If the operation is abnormal, replace the ink tank cover switch.
5) Replace the ink tank unit.
6) Replace the main controller PCB.
6.1.3.17 03800204-2540/03830201-2541/03830202-2542/03830203-2543/03830212-2544/03830213-2545/03830206-2546/
03830205-2548/03830215-2549/03830207-254A/03830209-254B/03830208-254C Invalid ink tank ID
0013-7169
<Cause>
The installed ink tank is wrong.
<Probable fault location>
Operation method, Ink tank, ink tank unit, or main controller PCB
<Countermeasure>
1) Operation check
Install the ink tank correctly.
2) Replace the ink tank.
3) Replace the ink tank unit.
4) Replace the main controller PCB.
6.1.3.18 03830304-2560/03830301-2561/03830302-2562/03830303-2563/03830312-2564/03830313-2565/03830306-2566/
03830305-2568/03830305-2568/03830315-2569/03830307-256A/03830309-256B/03830308-256C Ink tank EEPROM error
0013-7172
<Cause>
An ink tank EEPROM checksum error was detected.
<Probable fault location>
Ink tank, ink tank unit, or main controller PCB
<Countermeasure>
1) Replace the ink tank.
2) Replace the ink tank unit.
3) Replace the main controller PCB.
6.1.3.19 03810204-2570/03810201-2571/03810202-2572/03810203-2573/03810212-2574/03810213-2575/03810206-2576/
03810205-2578/03810215-2579/03810207-257A/03810209-257B/03810208-257C Ink low error (occurs when replacing the
printhead)
0013-7174
<Cause>
The printhead was replaced when the levels of remaining ink was level one.