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12-20 Troubleshooting Chapter 12
CHECK
DOCUMENT
The feeder cover may not be
closed properly.
Close the feeder cover properly. p. 12-16
The document is not loaded
properly in the ADF, or there may
be a document jam.
Remove the document from the ADF
and reload it.
Clear the document jam if necessary.
p. 2-2
p. 12-16
CHECK PAPER SIZE The print media size in the
multi-purpose tray and that
specified in the print media size
setting are different.
Load the correct print media size or
change the print media size setting.
Then press [Resume].
p. 3-7
CHECK PRINTER
(PRESS RESUME KEY)
There may be an obstruction
that is not allowing the
printhead holder mechanism
to move.
Check for any obstruction (paper clip,
small object, etc.). Check also for a
paper jam and clear the jam if
necessary. Then press [Resume] and
start again. If the message does not
clear after pressing [Resume], contact
the Canon Customer Care Center.
p. 12-15
The waste ink tank (which holds
the ink used for printhead
cleaning) may be full.
Contact the Canon Customer Care
Center to have the waste ink tank
replaced immediately.
CLEAR PAPER JAM
(PRESS START KEY)
There is a paper jam. Clear the paper jam and reload paper
in the multi-purpose tray. Then press
[Start] or [Resume].
p. 12-15
COVER OPEN You opened the scanning unit
during an operation.
Close the scanning unit.
DATA IN MEMORY
CANNOT TURN OFF
You are unable to turn the
machine off with the [ON/OFF
(1 sec.)] key because there are
documents in memory.
Print or delete any documents stored
in memory, then turn off the machine.
p. 8-8
DOC. TOO
LONG (#003)
The document is longer than
3
#/8 ft. (1 meter).
Reduce the length of the document to
within 3 #/8 ft. (1 meter), and then
re-send it.
There is a document jam in the
ADF.
Clear the document jam and reload
the document in the ADF.
p. 12-16
ECM RX The machine is receiving a fax
using Error Correction Mode
(ECM).
ECM receptions may take longer than
normal receptions. Turn off ECM if you
need to receive quickly, or if you know
your local lines are in good condition.
p. 13-4
ECM TX The machine is sending a fax
using Error Correction Mode
(ECM).
ECM transmissions may take longer
than normal transmissions. Turn off
ECM if you need to transmit quickly, or
if you know your local lines are in
good condition.
p. 13-4
FILE NOT READABLE There are photographs that have
been edited on a computer or
digital camera.
Check which photographs were not
printed and try reprinting them from
your computer.
Message (Error code) Cause Action Details
Fax Model
Fax Model
Fax Model
Fax Model