Filter
Top Products
DR-3010C
DR-3010C
78
× An Error Code Is Displayed on the Display Panel
The following are possible causes of an error message displayed on the display
panel of the scanner. Check each possible cause.
Symptoms
Problem
Solution
The size of the document could not automatically be detected.
The scanning glass or rollers inside the scanner may be dirty.
Clean the scanning glass and rollers. If the auto-detection of the
paper size fails even after cleaning the scanning glass and rollers,
the scanning glass inside the scanner may be scratched. Contact
your local authorized Canon dealer or service representative.
Symptoms
Problem
Solution
The scanned image is abnormal in some applications.
A function not supported by the application was used.
Some applications do not support functions, such as auto-detection
of the paper size. Scanning documents with an application such as
this will result in an abnormal scanned image. Try scanning without
setting auto-detection of the paper size.
Error Code
Problem
Solution
This error code is displayed if the front unit of the scanner is open.
Close the front unit of the scanner. For more information on closing
the front unit, see "6. Handling Paper Jams/Double Feed Detection,"
on p.34.
Error Code
Problem
Solution
This error code is displayed if a paper jam is detected.
Open the front unit of the scanner, and remove the document. For
more information on removing documents, see "6. Handling Paper
Jams/Double Feed Detection," on p.34.
Error Code
Problem
Solution
This error code is displayed if a double feed is detected.
Open the front unit of the scanner, and remove the document. For
more information on removing documents, see "6. Handling Paper
Jams/Double Feed Detection," on p.34.
Error Code
Problem
Solution
This error code is displayed if another type of error occurs.
Turn off the power switch, wait 10 seconds, and then turn the power
switch on again. If the "E" error code is still displayed, contact your
local authorized Canon Dealer, or service representative.