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112
Error codes, messages and solutions
The following table summarises the error codes that appear on Activity reports
(see p. 89), the displayed messages and what to do for each error.
Message Error Code Cause Action
The telephone
number you dialled
is busy.
The other party’s fax
is not working.
The other party is not
using a G3 machine.
The touch tone/rotary
pulse setting on your
fax is incorrect.
The receiving fax did
not answer within 55
seconds.
The BJ cartridge is
empty or the ink has
dried out.
Document is
jammed.
An error occurred in
the printer.
No paper in the fax
or there is a paper
jam.
Try sending the document
at a later time.
Contact the other party
and have them check
their fax.
Contact the other party
and have them send or
receive the document
using a G3 machine.
Set your fax to the setting
that matches your tele-
phone line. (See p. 16.)
Contact the other party
and have them check
their fax. You can try to
send the document
manually. For an overseas
call, add pauses to the
registered number.
(See p. 29.)
Replace the BJ cartridge.
(See p. 105.)
Remove the document
and start again.
(See p. 100.)
Press [Stop]. Try your
operation again.
Add paper or clear the
jam, then press [Stop].
(See p. 7 and 101.)
BUSY/NO SIGNAL #005/018
CHANGE CARTRIDGE –
CHECK DOCUMENT #001
CHECK PRINTER –
CHECK REC PAPER #009