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A P P E N D I C E S
Please refer to the following information if you encounter a problem using Plug-in
Module CS-U. For further details, refer to the troubleshooting sections of the Product
Guide electronic manual or the Troubleshooting item on the CD-ROM provided with
your scanner.
If your problem lies outside the solutions provided below, consult the retail outlet from
which you purchased the software or the closest Canon Customer Support Help
Desk.
Hint
• Before you call for assistance, read the Getting Started Guide or Product
Guide.
• When you contact one of the help desks listed, you will be asked what kind of
computer is connected with the scanner. Before you call, make sure you have
prepared the information required on the system information page in the
Getting Started Guide.
Problem: Plug-in Module CS-U does not appear on the Import menus for
PhotoDeluxe 2.0
➤Solution: Plug-in Module CS-U is not correctly installed on your hard disk
drive. Refer to Installing Plug-in Module CS-U (p. 13) and reinstall
the software
Problem: The image will not appear even if the Preview button is
clicked on the Plug-in Module CS-U control panel
➤Solution 1: Make sure the original is set on the document glass correctly
➤Solution 2: The brightness settings for Plug-in Module CS-U may be set too high.
Try lowering the brightness settings. For details about setting the
gamma curve, see Adjusting the Image with Gamma Settings (p. 42)
➤Solution 3: The threshold setting for Plug-in Module CS-U may be set to high.
Try lowering the threshold setting. For details about setting the
threshold setting, see Brightness Settings for Black & White Images
(Threshold) (p. 54)
Troubleshooting