Filter
Top Products
62
A P P E N D I C E S
Error Messages
Response
• Use the USB cable to
connect the Macintosh to
the scanner properly.
• Release the lock switch at
the base of the scanner
• Ensure the USB cable is
securely fastened to the
Macintosh and scanner.
• Reduce the scan area to the
minimum possible scope and
lower the resolution and
magnification settings for the
output device.
• Close all application
programs that are running
other than PhotoDeluxe 2.0.
• Increase the memory allocated
to PhotoDeluxe 2.0.
• After releasing the lock,
temporarily disconnect the USB
cable. Reconnect it and restart
Plug-in Module CS-U 3.3.
• Contact your nearest Canon
Customer Support Help Desk.
• Reinstall after emptying the
Trash.
• Note down the Sense Code,
Additional Sense Code and
error message and contact
the nearest Canon Customer
Support Help Desk.
Error Message
Scanner is Not Detected
Cannot Communicate
with Scanner
Minimum Memory
Requirements Not Met.
Retry after Increasing Free
Memory.
Home Position Not
Detected
File Access Error (FB63U
Button Manager) Error
Code = 36
An error has occurred.
(Sense Code=xx,
Additional Sense
Code=xx, Additional
Code Condition=xx)
Cause
• USB cable not
connected correctly.
• Scanning unit is
locked (lock switch is
not released)
• USB cable not
connected correctly.
• Memory is insufficient
for the required
volume of the scanned
image data.
• Lock not released.
• The lamp is burnt
out.
• Plug-in Module CS-U
is already installed.
• Another error has
occurred.