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Chapter 8 Maintenance
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Chapter 8
Maintenance
Since this printer uses a thermal head and a carbon ink ribbon, thermal paper dust etc may adhere to the
printhead or other related parts. In this case, printing errors or failure of the printhead may occur.
If paper dust or ribbon material adheres to the printhead, irregular printer movements, paper jams or
poor print quality may occur. Therefore, be sure to clean the printhead, platen and paper path
periodically. The amount of cleaning will depend on the volume of media being printed and the quality of
the consumables and media used in the printer. Genuine Citizen consumables will be you the best
performance.
If a defect should occur under normal use, it will be repaired free of charge during the warranty period.
However, the printhead, platen and pinch roller will be regarded as consumable supplies.
8.1 Printer care
Observe the following when caring for the printer.
• Use a cotton swab or soft cloth to clean each part of the printer.
• Hard or square tools such as screwdrivers can scratch any part of the printer. Never clean the printhead
with such tools.
• Before cleaning, make sure that the power to the printer is turned OFF and the power cord is
disconnected from the mains supply.