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Troubleshooting
Troubleshooting
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Troubleshooting
From the list of printing problems in the left margin, select
a category that describes your printing problem, and then
read the category for the solution.
When your printer has a problem, first make sure that:
•
The power supply is plugged into the printer and a
properly grounded electrical outlet.
•
The printer is turned On.
•
The printer cable is securely attached to your computer
and printer.
•
If you are using a parallel cable, it is an IEEE 1284-
compliant parallel cable that supports bidirectional
printing.
•
Bidirectional (two-way) communications is enabled in
your printer software.
1
From the printer’s
Control Program
, click the
Options
tab.
2
Make sure
Disable Printer to PC
Communications
is
not
selected.
Printer prints slowly or doesn’t print
Your printer and your computer may not be able to
communicate properly. The following events also indicate
two-way communications problems:
•
A message displays on your computer screen indicating
your printer cannot establish bidirectional
communications with your computer.
Pr
i
nter pr
i
nts
slowly or
doesn’t print
(see next
section)
Paper misfeeds
or jams
(see page 30)
Document prints
with mistakes or
poor quality
(see page 32)
Problems with
transparencies,
photos, or
envelopes
(see page 34)
Error messages
and flashing
lights
(see page 35)