Filter
Top Products
Troubleshooting
Troubleshooting
•
•
•
•
•
13
Troubleshooting
This section describes printer problems, and explains what
you can do to solve them. Select a category from the list in
the left margin that best describes your printing problem.
When your printer has a problem, first make sure that:
•
The power supply is plugged into the printer and a
properly grounded electrical outlet.
•
The printer is turned On.
•
If you are using a parallel cable, make sure it is an IEEE
1284-compliant parallel cable that supports bidirectional
printing.
•
Bidirectional (two-way) communications is enabled in
your printer software.
1
From the printer’s
Control Program,
click the
Options
tab.
2
Make sure
Disable Printer to PC
Communications
is
not
checked.
Printer prints slowly or doesn’t print
Your printer and your computer may not be able to
communicate properly. The following events also indicate
two-way communications problems:
•
Print cartridge ink level indicators on the Status or
Cartridges tabs of the printer’s Control Program are
shaded.
•
Error messages (such as Paper Out) and job progress
information do not display on your computer screen.
3
Printer prints
slowly or doesn’t
print (see the next
section)
Paper misfeeds or
jams (see page 16)
Document prints
with mistakes or
poor quality (see
page 17)
Problems with
transparencies,
photos, or
envelopes (see
page 19)
Error messages and
flashing lights (see
page 20)