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6-4 Troubleshooting
Troubleshooting CD, CD-RW or DVD Problems
CD or DVD
Symptom Problem Solution
CD or DVD drive cannot
read a disc or takes too
long to start.
CD has been inserted upside down. Reinsert the CD with the label facing up.
The DVD drive will take longer to start
because it has to determine the type of
media being played, such as audio or
video, before it can begin playing.
Wait at least 30 seconds to let the DVD drive
determine the type of media being played. If disc
still does not start, see the solutions for related
problems.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available in
most computer stores.
Windows does not detect CD or DVD
driver.
1.
On the Taskbar, click
Start
and point to
Settings
.
2.
Click
Control Panel
and double-click the
System
M
icon.
3.
Click the
Device Manager
tab.
4.
Click the
µ next to the CD or DVD disc, and
select the installed driver.
5.
Click the
Remove
button, and click
OK
twice.
6.
Restart your Internet PC, and let Windows detect
the CD or DVD driver.
Trouble recording audio
CDs
Wrong or poor quality media type.
1.
Verify that you are using CD-R media.
2.
Try a different brand of media. Quality varies
widely between manufacturers.