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6-6 Troubleshooting
Diskette drive cannot
save information to
diskette.
Diskette is not formatted. To format the diskette, follow these steps:
1.
Double-click the
My Computer
G
icon on the
desktop.
2.
Select the
3 1/2 Floppy (A:)
drive.
3.
Click
File
, and point to
Format
.
4.
Select desired options, and click
Start
to begin
formatting the diskette.
Diskette is write-protected. Slide the write-protection tab to the unlocked
position on the diskette.
Diskette is full or file is too big. Use another diskette or compress the file to reduce
the size.
File save command not properly executed. When saving information to the diskette drive, verify
that you are using the correct drive letter.
Diskette is damaged. Replace the damaged diskette.
Diskette drive has failed. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Diskette drive cannot
read a diskette.
Diskette is not formatted. To format the diskette, follow these steps:
1.
Double-click the
My Computer
G icon on the
desktop.
2.
Select the
3 1/2 Floppy (A:)
drive.
3.
Click
File
, and point to
Format
.
4.
Select desired options, and click
Start
to begin
formatting the diskette.
The wrong diskette type is being used. Check the type of drive you have and use the correct
diskette type.
Diskette drive has failed. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Zip drive cannot read a
disk.
(available on select
models)
Windows does not detect Zip driver. Reinstall your Zip drive driver.
Wrong disk is being used. Verify that the disk you have inserted is a Zip disk
and is compatible with your Zip drive.
Windows is not enabled. Zip drive cannot be used in DOS mode.
Zip drive indicator light
continuously blinks.
(available on select
models)
Zip disk is not inserted properly. Push the
Disk Eject
button to remove disk, then
reinsert.
Diskette Drive or Zip Drive
Symptom Problem Solution