Compaq EH63V Laptop User Manual


 
Troubleshooting and Maintenance
Troubleshooting Your Computer
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
Make sure you followed the manufacturer’s installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
Make sure the port connection is secure.
Press the power button to suspend and resume.
Restart the computer: click Start, Turn Off Computer, Restart.
Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other
Hardware, Mouse.
Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard
connected, use a PS/2 Y adapter (HP accessory F1469A).
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
See “Modem Problems” on page 103.
Make sure the port connection is secure.
Use the Modem troubleshooter in Windows Help: click Start, Help and Support.
In Control Panel, open Phone and Modem Options, and check the modem settings.
Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, and then select the option to disable the modem.
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).
Reference Guide 111