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Support and Service
Getting Assistance for Your Computer
To receive repair service
If the notebook product is not normally sold by Compaq or HP in the country of use, it
must be returned for service to a country in which it is sold and supported.
Note
Notebook products have regional support and service in selected countries. Notebook
PCs may be supported only in the country in which they are purchased and marketed. If
you are outside the country of purchase, you must cover the cost of shipping your
notebook to the appropriate authorized repair site.
If you are uncertain about the support available for your notebook, please contact
Customer Support—see “To get support or service” on page 126.
If your computer is under warranty. To receive warranty repair service, contact an
authorized reseller or service provider—see “To get support or service” on page 126. The
support technician will help qualify your unit for warranty repair based on the warranty
applicable to your unit and original purchase date, and will provide you with repair
processes. Warranty service may include the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location.
If your computer is no longer under warranty. Contact an authorized reseller or
service provider—see “To get support or service” on page 126. The support provider will
let you know about repair charges and processes.
Note
You are financially responsible for any repairs to your notebook that are not covered by
the warranty—see “Limited Warranty Statement” on page 130. This includes any repairs
required if you damage your notebook—for example, by spilling liquid onto it, dropping
it, or breaking the display.
In addition, most DVD drives let you change the region code only a limited number of
times (usually no more than four) to allow you to set the proper region code for your
area. When you reach this limit, your last change to the region code will be hard-coded
on the DVD drive, and will be permanent. Your warranty does not cover the expense of
correcting this situation.
128 Reference Guide