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Getting Assistance for Your Computer
To prepare your computer for shipment
See “To receive repair service” above to determine if your computer must be sent in for
service. If so, prepare your computer for shipment as follows.
Note
If you have questions about packaging requirements when returning your notebook for
repair, contact Customer Support—see “To get support or service” on page 126. If your
notebook is not packaged properly, you will be responsible for any damages to it that
occur during shipping.
1. Important. Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your computer is being repaired.
2. We cannot guarantee the return of removable components. Please remove the
following prior to sending your computer in for service:
• PC cards.
• AC adapter and power cord.
• Any removable media, such as CDs, DVDs, or floppy disks.
• Any hardware not involved in the problem and not requested for repair.
3. When shipping your notebook, please use the original product packaging or other
substantial packaging to avoid damage to the unit in transit. Make sure that at least
three inches of suitable packing material surround the unit.
Your notebook will be returned to you in new packaging.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the computer’s
original software using your QuickRestore System Recovery CD (see “To recover the
factory installation of your hard disk” on page 122) or other recovery method.
Reference Guide 129