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Chapter 13
Troubleshooting 13-1
Writer: Betty Fessenden - Saved by: BLF - Saved date: 6/14/96
Part Number: 213660-001 - File name: CH13
Troubleshooting
If you have a problem with your computer, you may be able to solve it
easily with the aid of this chapter and the online Troubleshooting help.
This chapter provides a brief checklist for solving minor problems and
a list of possible problems and solutions for the following topics:
■ Audio ■ Keyboard
■ Battery/Battery Gauge
■ Memory
■ CD-ROM Drive ■ PC Card (PCMCIA)
■ Diskette/Diskette Drive ■ Pointing device
■ Hard Drive ■ Power
■ Hardware ■ Printer
■ Infrared ■ Screen (display and external
monitor)
For online Troubleshooting help, click the Start button, click Help,
click the Contents tab, then double-click Troubleshooting. Double-
click the type of problem you are having, and a troubleshooter asks
questions to help identify and solve the problem. (The online Compaq
Troubleshooting provides information similar to that provided in this
chapter.)
For a list of possible error messages during the Power-On Self-Test
(POST), see Appendix A.
NOTE: A message on the screen does not necessarily mean that an
error condition exists. It may be nothing more than an information
message about what the computer is doing, or a prompt reminding you
to enter information or press a key.
If you are unable to solve a problem with the troubleshooting tips in
this chapter and the online Troubleshooting help, follow the
instructions in Chapter 11, "Running Compaq Diagnostics", to run
Computer Checkup from the Compaq Diagnostics diskette. If you find
it necessary to call technical support, you will be asked for the printed
Computer Checkup error message log or for a list of the error
messages. Refer to "Compaq Support" in the Preface of this guide for
information about calling Compaq.