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Troubleshooting 13-7
Writer: Betty Fessenden - Saved by: BLF - Saved date:6/14/96
Part Number: 213660-001 - File name: CH13
Solving CD-ROM Drive Problems
Problem Probable Cause Solution(s)
CD-ROM drive
cannot read a
compact disc.
Compact disc is upside down or
is improperly inserted in the
CD-ROM drive.
Open the CD loading tray, place
the compact disc in it (label side
up), then close the tray.
CD-ROM drive does
not work.
CD-ROM drive is not seated
properly.
Shut down the computer, remove
and reinsert the drive, then turn on
the computer.
CD-ROM drive was inserted
while the computer was on, in
Suspend, or in Hibernation.
Shut down computer; then turn it
on again. The drive is initialized
during power up.
No sound comes
from a CD-ROM
drive in the
expansion base.
You have two CD-ROM drives
in the expansion base and are
trying to play an audio (music)
CD on one of them.
Shut down the computer and
remove one of the CD-ROM drives
from the expansion base. If two
CD-ROM drives are in the
expansion base, neither can play
audio (music) CDs.