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Troubleshooting 13-17
Writer: Betty Fessenden - Saved by: BLF - Saved date:6/14/96
Part Number: 213660-001 - File name: CH13
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to
the documentation provided with your printer for instructions. If the
self-test fails, it is a printer-specific problem. Also refer to the printing
section of your application documentation.
Problem Probable Cause Solution(s)
Printer will not turn
on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print. Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
Correct printer driver is not
installed.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Printer that is set up for a
network is not connected to the
network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty. Fill the paper tray with paper and
set the printer to online.
Printer prints
garbled information.
Correct printer driver is not
installed.
Double-click the Printer icon in
Control Panel to add a new
printer. Also refer to the printer
documentation.
Cable is not
connected properly.
Ensure that the printer signal
cable is properly connected to
the computer.
Cable is damaged. Replace the cable.