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Status Monitor
RP90 Plus E and RL90 User Guide 31
Others tab
The Others tab shows the following for a USB-
connected printer:
• Controls for printing a test card. The printer will
create one test card, using the internal test
pattern.
• A control for saving a command log. Your
service provider might ask you to save a
command log as part of troubleshooting.
• Controls for selecting a firmware file and
sending it to the printer. Only update printer
firmware when your service provider
recommends it.
For both USB-connected and Ethernet-connected
printers, the tab shows:
• Version information for the Status Monitor.
Status monitor messages
The following messages appear on the Status Monitor Status tab. See “Printer Status tab”
on page 26
.
Error Code Displayed Message Solution
No Printer is found. • Make sure that the host PC and the printers are
connected properly with a USB cable.
• Make sure that the printer is switched on.
0102D000 There is no card. Please supply cards.
1 Load cards as described in
“Load cards” on
page 8
.
2 Close or replace the card hopper securely.
0102D100 Printer door is opened. Please close the
door and initialize the printer by pressing
RESET and ENTER button.
1 Close the printer door.
2 Press RESET and then ENTER to initialize the
printer.
0102D600 Ink Ribbon Cassette or Retransfer Film
Cassette is not set.
1 Load the Ink Ribbon Cassette or Retransfer
Film Cassette and then close the printer door.
2 Press RESET and then ENTER to initialize the
printer.
0102D700 Cleaning Unit is not set. 1 Install the Cleaning Unit and then close the card
hopper.
2 Press RESET and then ENTER to initialize the
printer.
01039000 Feed Jam happens. Please unset the
card tray and remove the card after
turning off the printer power.
1 Switch off the printer power.
2 See
“Hopper jam” on page 52 to remove the
card.
3 Switch on the printer power.