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8 Contents
13 Reinstalling Software . . . . . . . . . . . . . . 105
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 105
What Is a Driver?
. . . . . . . . . . . . . . . . . 105
Identifying Drivers
. . . . . . . . . . . . . . . . 105
Reinstalling Drivers and Utilities . . . . . . . . . 106
Hardware and Software Problems . . . . . . . . . . 110
Restoring Your Operating System
. . . . . . . . . . . 110
Using Microsoft
Windows
System Restore. . . . 111
Using Dell™ PC Restore and Dell Factory Image
Restore . . . . . . . . . . . . . . . . . . . . . . 113
Using the Operating System Media
. . . . . . . . 116
14 Traveling With Your Computer . . . . . . . . 119
Identifying Your Computer . . . . . . . . . . . . . . . 119
Packing the Computer . . . . . . . . . . . . . . . . . 119
Travel Tips
. . . . . . . . . . . . . . . . . . . . . . . 120
Traveling by Air
. . . . . . . . . . . . . . . . . . 120
15 Getting Help . . . . . . . . . . . . . . . . . . . . . . 123
Obtaining Assistance . . . . . . . . . . . . . . . . . 123
Technical Support and Customer Service
. . . . 124
DellConnect
. . . . . . . . . . . . . . . . . . . . 124
Online Services . . . . . . . . . . . . . . . . . . 124
AutoTech Service
. . . . . . . . . . . . . . . . . 125
Automated Order-Status Service
. . . . . . . . . 125
Problems With Your Order
. . . . . . . . . . . . . . . 125
book.book Page 8 Wednesday, December 12, 2007 10:32 AM