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Solving Problems 35
DVD drive problems
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles
work in all DVD drives.
Hard drive problems
E-Mail, Modem, and Internet Problems
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while
it is connected to a digital telephone network.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility
that the original DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My
Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check
for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To
access help files, see page 32.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 65.
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected
to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)
Ensure that you hear a click when you insert the telephone line connector into the modem.
J2936bk0.book Page 35 Tuesday, September 2, 2003 3:06 PM