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Getting Help
Obtaining Assistance
CAUTION: If you need to remove the
computer cover, first disconnect the
computer power and modem cables from
all electrical outlets. Follow the safety
instructions that shipped with your
computer.
If you experience a problem with your computer,
you can complete the following steps to diagnose
and troubleshoot the problem:
1 See "Troubleshooting Tips" on page 44 for
information and procedures that pertain to
the problem your computer is experiencing.
2 See "Dell Diagnostics" on page 42 for
procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics Checklist" on
page 68.
4 Use Dell's extensive suite of online services
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See "Online Services" on
page 64 for a more extensive list of Dell
Support online.
5 If the preceding steps have not resolved the
problem, see "Contacting Dell" on page 69.
NOTE: Call Dell Support from a telephone at
or near the affected computer so that the
support staff can assist you with any
necessary procedures.
NOTE: Dell's Express Service Code system
may not be available in all countries.
When prompted by Dell's automated telephone
system, enter your Express Service Code to route
the call directly to the proper support personnel.
If you do not have an Express Service Code, open
book.book Page 63 Thursday, September 25, 2008 2:38 PM