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70 Troubleshooting
www.dell.com/supplies | support.dell.com
Setup Problems
If you experience problems while setting up your printer, make sure:
• You unlock the scanner bed by pushing the scanner lock down. For help locating the
scanner lock, see the picture of the printer on page 11.
• You select your language and default country, and then press Select on the operator
panel.
If you skipped selecting your language, default country, date, time, or fax number
during the setup process, see:
"Display Language Is Not Preferable" on page 74.
"Default Country Was Not Set" on page 74.
"Fax Settings Are Unsatisfactory" on page 74.
"Date and Time on the Display Are Incorrect" on page 74.
• You only have one Dell AIO Printer A960 attached to your computer.
• Your operating system is compatible with your printer. The Dell AIO Printer A960
supports Windows XP and Windows 2000.
General Problems
Try to troubleshoot your problem before contacting Dell by checking the following items.
If your printer is not attached to a computer, make sure:
• You read and follow any scrolling text messages on the display.
• The power supply is plugged into your printer and an electrical outlet.
If your printer is attached to a computer, make sure:
• The USB cable (sold separately) is securely attached to your computer and to your
printer.
• Both your computer and your printer are on.
• The Dell AIO Printer A960 is set as your default printer.