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118 Troubleshooting
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
V
ERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows XP:
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
View installed
printers or fax printers
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties
→
Ports
. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the
following port(s):
setting is
USB
.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Printer
.
2
If the printer is listed, right-click the printer icon.
3
Click
Properties and click Ports
.
4
Adjust the settings, as needed.
5
Reinstall the printer driver.
NOTE: See the printer documentation for information on reinstalling the printer
driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C
HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup
and troubleshooting information.
U
NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a
locking tab or button).
R
ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the
computer.