Dell PP05XB Personal Computer User Manual


 
94 Troubleshooting
Problems Writing to a CD/DVD-RW Drive
CLOSE OTHER PROGRAMS The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC See "Standby Mode"
on page 45 or search for the keyword standby in the Windows Help and Support Center for information
on power management modes.
CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your CD or DVD creation software.
If You Cannot Eject the CD, CD-RW, DVD, or DVD+RW Drive Tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
If You Hear an Unfamiliar Scraping or Grinding Sound
Ensure that the sound is not caused by the program that is running.
Ensure that the disk or disc is inserted properly.
Hard Drive Problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.