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Troubleshooting 39
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities media is optional and may not ship with your
computer.
See your Service Manual at support.dell.com to review your computer’s
configuration information, and ensure that the device that you want to test
displays in the system setup program and is active.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see
"Contacting Dell
" on
page 64.
1
Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2
Turn on (or restart) your computer.
3
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4
Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
book.book Page 39 Tuesday, June 17, 2008 6:17 PM