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create an unsecured virtual disk even if there is a security key. Select the Secure VD option as No in the
Create New VD menu. For steps on how to create an unsecured virtual disk, see Creating virtual disks.
Failure to delete security key
A security key is used to lock or unlock access to a security-enabled component. This key is not utilized
in the actual encryption of data. If a security key is present, both secured and unsecured virtual disks may
exist.
To delete the security key, you must have a previously established security key present on the controller
and there cannot be any configured secured disks. If there are configured secured disks, remove or
delete them.
Failure to instant secure erase task on physical disks
Instant Secure Erase is the process of securely erasing all data permanently on an encryption-capable
physical disk and resetting the security attributes. It is used in a couple of scenarios such as deleting a
foreign configuration in the event of a forgotten or lost passphrase or unlocking a disk that had been
previously locked.
Instant Secure Erase can be executed only on encryption-capable disks as long as the disks are not hot
spares and are not configured (part of a virtual disk). Ensure that the conditions are met and see Instant
Secure Erase.
General Issues
PERC card has yellow bang in device manager
Issue: The device is displayed in Device Manager but has a yellow bang (exclamation
mark).
Corrective
Action:
Reinstall the driver. For more information on reinstalling drivers, see Driver
installation.
PERC card not seen in device manager
Issue: The device does not appear in the Device Manager.
Corrective
Action:
Turn off the system and reseat the controller.
For more information, see Installing The PERC 9 Card.
Physical disk issues
Physical disk in failed state
Issue: One of the physical disks in the disk array is in the failed state.
Corrective
Action:
Update the PERC cards to the latest firmware available on dell.com/support.
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