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Compu Live VI Appendix
- The drivers seem to be installed correctly, but the interface/software does not work, and the Device
Manager name for the USB device is "SUIDI-OUT" instead of "Intelligent Usb Dmx Interface"
Scenes/Switches do not work
If you find problems using your scene and switch buttons, check for the following common solutions:
1. Deactivate all buttons
Double-click on the [INIT] scene in each page, all buttons should be deactivated. Then start using your
buttons from zero and find which button brings the problem at hand.
2. Disable LIVE mode
If you are using the LIVE mode in the FIXTURES-GROUP tool to control fixtures individually within
each page, you will not be able to deactivate switches. This could seem like the actual Switches are not
working. All you need to do is make sure the LIVE mode feature is disabled, then everything will be
back to normal.
3. [AUTO] DMX output window
At the bottom of your screen, you can see the DMX output for the controller. You can force a channel to
have a particular output from this window, apart from the signal coming from your scenes and switches.
If your buttons don't seem to work, make sure all channels have the AUTO property assigned
(right-click at the base of the channel to change this property).
I cannot find my pages
If some of your page windows "disappeared" from your screen, simply go to
- Windows menu - Reset Positions - Reset to tabs
You can also read "Windows Positioning" under the General Settings chapter for more information.
Fixtures going crazy
1. DMX addresses
Make sure the addresses for your lighting fixtures are the same as those defined within the software
controller. You can check the addresses in the controller from the PAGE menu, then SETTINGS, then
CHANNELS.
2. Fixture profiles/libraries
Sometimes fixtures have different "modes" that increase the number of channels or swap them around.
Make sure you are using the right profile for your fixtures.
3. DMX cable
If you are still having problems, try using a different cable (make sure it is a good one).
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