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Troubleshooting
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Help and Support
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You see an “Unable to locate host” message and are unable to browse the
Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■ The condition of the telephone lines in your residence or at your local
telephone service
■ The condition of the Internet computers to which you connect and
the number of users accessing those computers
■ The complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received any
mail
■ Click the receive button in your e-mail program.
■ Make sure that your account with your Internet service provider (ISP) is set
up correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■ Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■ Remove all extension cables and switch boxes.
■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■ Try a keyboard that you know works to make sure that the keyboard port
works.
■ Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a “keyboard stuck” or
“key failure” error message
■ Make sure that nothing is resting on the keyboard.
■ Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the
keyboard. Clean the keyboard and turn it upside down to drain it. Let the
keyboard dry before using it again. If the keyboard does not work after it dries,
you may need to replace it.