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28
Problem Solving
Scanner Problems
The fluorescent lamp isn’t on.
■
The scanner has a power saving
function (sleep mode); press the
] Start button to “wake” the
scanner. Or unplug the USB
cable or power cable, then plug it
back in.
■
Make sure the power cord is
connected to the scanner and
plugged into a power outlet.
The scanner doesn’t scan.
■
Wait until the fluorescent lamp
stays on (ready for scanning).
You may need to preview your
scan to make the lamp come on.
■
If you are using a USB hub, try
connecting the scanner directly
to the computer’s USB port. Use
only the USB cable that came
with your scanner.
■
If you see your scanner in the
Windows Control Panel, but
you can’t scan, uninstall and
reinstall your scanner software.
The scanner buttons don’t work
after plugging in the USB cable or
AC adapter (Macintosh).
If you unplug your USB cable or AC
adapter, then plug it back in, wait
until the scanner has initialized
before using the scanner buttons. If
you press a scanner button and
nothing happens, initialize the
scanner by scanning an image from
Smart Panel. Then you can use the
buttons.
You’re having trouble scanning
while using the transparency unit.
■
Make sure the transparency unit
is correctly installed and
connected to the scanner’s
option interface.
■
Make sure you select the correct
Document Source setting for the
option and your image:
TPU:
Color Neg. Film
,
TPU:
Monochrome Neg. Film
, or
TPU: Pos. Film
(see page 18).
■
If you’re scanning in Manual
Mode on a Macintosh, the watch
icon may not change back to a
pointer after scanning is
complete. The pointer returns to
normal after you close EPSON
TWAIN.
■
If you’re using the EPSON
Perfection 1650 PHOTO, make
sure you’ve removed the
reflective document mat and
positioned the film holder
correctly (see page 20).
■
If the edges of your image aren’t
scanned, see page 30.
basics.book Page 28 Monday, July 16, 2001 4:11 PM