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Solving Problems
39
Diagnosing Printer Problems
First, check the printer’s lights as described below, or run a printer check as described
on page 40.
Lights Explanation
Green
P power light
flashes
The printer is receiving a print job, charging ink, or cleaning the
print head.
Red
b
light is on Your paper ran out, ink ran out, or paper is jammed. You may also
see a message on your screen.
■
If paper is out, load more paper, then press the
b
maintenance button to resume printing.
■
If paper is jammed, first press the
b
maintenance button
to eject the paper. If that doesn’t work, turn off the printer,
open the cover, and remove all paper, including any torn
pieces. Then turn on the printer, reload paper, and press the
b
maintenance button.
■
If you see an ink out message on your screen, you need to
replace one of your ink cartridges. See page 29 for details.
Red
b
light flashes One of the ink cartridges is low. Make sure you have a replacement
cartridge. To determine which cartridge is low, check the ink level
as described on pages 29 and 30.
Green
P power
light is off and red
b
error light is on
Paper may be blocking movement of the print head. Turn off the
printer, open the cover, and remove any jammed paper or other
foreign objects. Then turn the printer on again. If the lights are still
on, contact your dealer or EPSON; see page 48 for contact
information.
Green
P power light
and red
b
light
flash
The printer may have an internal error. Turn off the printer, wait a
few seconds, and turn it on again. If the lights are still flashing,
contact your dealer or EPSON; see page 48 for contact information.
Green
P power light
and red
b
light are
on after installing an
ink cartridge
One of your ink cartridges is installed incorrectly. Follow the
instructions on pages 31 to 33 to remove and reinstall the
cartridges.