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41
Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink
cartridge installation.
■
When you install ink cartridges,
the printer must charge its print
head for a few minutes. Wait
until it’s finished (the green
P power light stops flashing)
before you turn off the printer,
or it may use excess ink the next
time you turn it on.
■
Make sure the ink cartridge
clamps are locked down
completely and no packing
material remains in the printer.
Turn off the printer, wait a
moment, then turn it back on to
clear the error.
You’re having problems installing
the printer software.
■
Turn on your printer and make
sure its cable is securely
connected at both ends. Follow
the installation steps on the
Start Here sheet, and make sure
your system meets the
requirements on pages 57
and 58.
■
Close your other programs,
including screen savers and virus
protection software, and install
the printer software again.
■
If the
C62 Series
icon
doesn’t
appear in the Macintosh
Chooser, you may have too
many items in the Chooser.
Delete any unused items.
■
If you see an error message with
Windows 2000, you may not
have software installation
privileges. Contact your System
Administrator.
■
If you’re using Windows and
the USB port, make sure your
system was not upgraded from
Windows 95; the USB driver
may not install correctly.
■
Make sure the USB Controller
is working properly in Device
Manager. See your Windows
help system for details.
■
If you’re printing over a
network, see your on-screen
Reference Guide for instructions
on configuring your printer.