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64 Solving Problems
Uninstalling and Reinstalling EPSON Scan
If you’ve tried every other solution and your system still doesn’t recognize your
scanner, try uninstalling and reinstalling the scanner software.
1. Turn off the scanner and disconnect it from the computer.
2. Double-click the Add or Remove Programs icon in the Windows Control
Panel.
3. Select EPSON Scan, and click the Change/Remove (or Add/Remove) button.
4. Follow the on-screen instructions to remove the software. If you see a message
prompting you to restart the computer, select Yes, I want to restart my
computer now
, and click Finish.
Follow the instructions on page 16 to reinstall your software.
Where To Get Help
If you are having problems with EPSON Scan or your scanner, see the contact
information in the section below. If you are having problems with your other
software, see page 65.
Epson Technical Support
Epson provides these technical support services:
Service Access
Internet support Visit Epson’s support website at http://support.epson.com and
select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting
advice, or e-mail Epson with your questions.
Automated
Telephone
Support
Automated help services are available 24 hours a day, seven days a
week. Using a touch tone telephone, call (800) 922-8911. Enter your
Epson SoundAdvice Express code—70505—to quickly select
GT-15000 information.
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