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DTC500 Series Card Printer/Encoders User Guide (Rev. 5.0)
109
Firmware Errors
Resolving the Update Firmware Now
The system Firmware must be updated for one of these reasons:
The previous Firmware update was unsuccessful.
The program data is corrupt.
The Printer model does not correspond with the installed Firmware model number.
The revision number of the Firmware does not match on all system components.
See the Updating the Printer’s Firmware procedure in Section 9, page 275.
Resolving an Upgrade Failed error
Symptom: An Upgrade Failed error is displayed on the LCD during the upgrade process
Step Procedure
1 Determine if there is interference from an external device.
a. Do not use an A/B Switch Box, dongle key or other peripheral in line with
the parallel cable.
b. If using a Switch Box, dongle key or other peripheral, remove it while
testing communication between the computer and the Printer.
c. If needed, replace the Switch Box, dongle key or other peripheral (once it is
determined that the cause of the interference is not the Switch Box or
peripheral). See the Updating the Main Firmware procedure in Section 9,
page 275.
Alternative: Add a second Parallel Port into the computer (if a second Printer
is required).
Continued on the next page.